Dispute Resolution

In the event of a consumer dispute, the consumer may turn to an Alternative Consumer Dispute Resolution body (RAL), under Portuguese Law no. 144/2015 of 8 September.

The RAL body competent for disputes relating to MARMOSIA's activity is, for guidance:

Important note: the competence of the alternative dispute resolution body must be confirmed according to the specific activity and location of the company. This indication is merely a guide and does not replace legal confirmation.

The European Commission provides an online dispute resolution platform for contracts concluded online:

• https://ec.europa.eu/consumers/odr/

This platform applies mainly to sales or service contracts concluded exclusively online.

The consumer also has the right to file a complaint through the Electronic Complaints Book:

• Electronic Complaints Book — https://www.livroreclamacoes.pt/

Before turning to external bodies, we encourage direct contact with MARMOSIA for an amicable resolution of any issue:

• Email: geral@marmosia.com
• Phone: —